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Customer Service

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About your order

If you have any questions, concerns, or comments, please select a category from the drop down menu and fill in the fields below with as much detailed information as possible so we can ensure your request gets to the correct department.


To protect the safety of our staff, we're strictly adhering to Washington State regulations in our warehouse to prevent the spread of COVID-19. Additionally, due to inclement weather, our couriers are experiencing delays and delivery times are affected. Please wait at least 10 days before contacting Customer Care about your order. Thank you for your understanding!


As soon as we have received your message you'll receive a confirmation response email with a case number on it. If you do not receive a case number response email it means your message has not gotten through to us so please check your spam/junk folder or try again.


Our hours of operation are Monday to Thursday between 7 a.m. and 4:30 p.m. PST.